Durbin Discusses Scrutinization of Credit Card and Airline Reward Programs with CFPB Director

WASHINGTON – U.S. Senate Majority Whip Dick Durbin (D-IL) today met with Rohit Chopra, Director of the Consumer Financial Protection Bureau (CFPB), to discuss its scrutinization of credit card and airlines’ reward programs.  During their meeting, Durbin followed up on the information he requested in an October letter urging the Department of Transportation (DOT) and CFPB to investigate the unfair and deceptive practices of airline frequent flyer and loyalty programs. 

“For years, airlines have profited from employing deceptive and unfair practices within their frequent flyer and loyalty programs,” said Durbin. “Today, I sat down with CFPB Director Rohit Chopra to discuss the agency’s ongoing review of consumer complaints about these programs, and how CFPB can help protect consumers from these unfair practices in the future.”

A photo of today’s meeting is available here.